The Procad Group values you as a customer and respects your privacy. Our goal is to make your visits to our web site, informative, convenient and secure. To accomplish this, we collect certain customer information that permits us to customise and enhance your on-line experience and to communicate with you about our products, services and promotions. We are committed to managing this information responsibly and ensuring that you are in control of your personal information and the communications you receive from us.

What This Policy Covers

This policy describes the customer information we collect and why; how we use this information and when we share it with third parties; the choices you can make about how your personal information is collected, used and shared; and the data security, accuracy and access measures we have adopted to protect customer information under our control from loss, misuse or alteration.

The policy applies solely to information collected by the Procad Group's web site. It does not apply to the practices of people that the Procad Group does not employ or companies that the Procad Group does not own or operate.

Please be aware that our site may contains links to other sites hosted by third parties. The Procad Group does not control and is thus not responsible for the content or privacy practices and policies of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.

The Procad Group collects certain personally identifiable information when you sign in on our web sites, register for on-line shopping, place an order, participate in a contest, promotion or survey, or request other services that require information, registration or subscription. This information may include your name, mailing address, e-mail address, phone number, credit card numbers, and/or your date of birth, gender and occupation. We also keep a record of your product interests and purchases on-line and automatically receive and record information on our server logs from your browser (including your IP address, cookie information, and the page you requested).

The Procad Group uses customer information for three general purposes: to customise the advertising and content you see on our sites; to fulfill your requests for certain products and services; and to contact you about new products or services, special events and promotions. We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. The Procad Group normally will not link IP addresses to personally identifiable information, but reserves the right to do so in order to identify a user when we feel this is necessary to enforce compliance with our internal policies or Terms of Use or to protect our service, site, customers or others.

Except as described below, the Procad Group will not sell, share or rent your personally identifiable information to any third party.

The Procad Group may send personally identifiable information about you to other companies or people when: we have your consent to share such information; we need to share such information to notify contest winners or fulfill promotional obligations;  we respond to court orders or legal process; or we find that your actions on our web site violate the Procad Group Terms of Use or any of our usage guidelines for specific products or services.

The Procad Group may also share aggregate demographic information with our business partners, advertisers, and other third parties. Such information does not identify any individual person. This information sharing permits us to customise our on-line content, services and advertising to improve your experience at our site.

You may, at any time, access and verify, correct, update or remove your personal information and preferences on-line at procadgroup.com and/or by contacting our Customer Support Team by e-mail at customer_services@procadgroup.com or by telephone at +353-61-313030. In addition, if you prefer not to receive information from us, either through e-mail, postal mail or phone, please let us know by sending us an e-mail or calling our Customer Support Team at the above numbers. Please note that it may take up to two weeks for your request to become effective. Thereafter, when you make purchases, we may still send you an e-mail confirmation and may need to contact you by phone, postal mail or e-mail if we have questions regarding your order.

A “cookie” is a piece of data stored on the user’s hard drive containing information about the user. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. Cookies permit us to track and target the interests of our users in order to enhance their experience on our web site.

The Procad Group never saves passwords or credit card information in cookies.

Advertisers or other companies do not have access to the Procad Groups cookies. The Procad Group may allow business partners that are presenting advertisements on some of our pages to set and access their cookies on your computer. In such cases, however, the Procad Group has no access to or control over such cookies.

The Procad Group takes the security of your private information very seriously. As a result, we do not accept orders by e-mail. We will gladly accept your orders on-line or by phone at +353-61-313030. Our Customer Service hours are Monday through Friday, 9:00 a.m. to 5:30 p.m. Greenwich Mean Time.

Your Procad Group account information is password-protected for your privacy and security. The Procad Group will never ask you for your password in an unsolicited phone call or e-mail. You are responsible for maintaining the secrecy of your password and account information. Remember to sign out of your Procad Group account and close your browser window when you have completed your purchases to help ensure that others cannot access your personal information.

In addition, when you submit sensitive information via this web site, such as a credit card number, that information is encrypted and protected by Secure Sockets Layer (SSL) encryption technology.

If at any time you believe the security of your password or account information has been compromised, please notify the Procad Group immediately and either change your member information on-line or contact the Procad Group Customer Service Team at the telephone number above. Should you discover an unauthorised use of your credit or debit card, you should notify your card provider immediately in accordance with the terms of your agreement with that company.

The Procad Group reserves the right to change, modify or amend this policy from time to time. If we make any significant changes to this policy, we will post those changes here. The Procad Group encourages you to periodically review this policy to be informed of how we collect, use and protect your information.

If you would like to contact us for any reason regarding our privacy policy and practices, please write us at Procad Group, 4 Upper Hartstonge Street, Limerick, Ireland, Attention: Web Management Team, or e-mail us at customer_service@procadgroup.com.